Refund policy
Return and Refund Policy
Return and Refund Policy for The Trendy Packages UK Ltd
At The Trendy Packages UK Ltd, we strive to ensure that every smart packaging solution, bundle, and product meets your highest standards. If you are not entirely satisfied with your purchase, we are here to help.
1. Eligibility for Returns
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You have 30 calendar days from the date you received your item to request a return.
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To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
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Bulk orders, customized packages, and clearance items are subject to specific review and may not be eligible unless defective upon arrival.
2. Initiation of a Return
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To start a return, you can contact us at info@trendypackages.com or call us at +44 7999 99000 1.
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If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
3. Refunds
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Once we receive and inspect your item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.
4. Shipping Costs for Returns
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You will be responsible for paying for your own shipping costs for returning your item unless the product arrived damaged, defective, or incorrect. Shipping costs are non-refundable.